Delete your data

1. If you drive for, or are a customer of, a courier company

Your account in the driver app or the customer portal was created by the courier company you work with or buy from. That company decides what is held about you, so a deletion request is carried out by them.

• Ask your company. Your dispatcher can remove you from their dashboard. Your sign-in stops working straight away.
• Or email us. Write to support@ayzendispatch.com from the email address on your account, and name the company. We pass your request to that company, tell you we have done so, and reply within 30 days.

2. If you own a company account

Email support@ayzendispatch.com from the account owner's email address and ask for the workspace to be deleted. We confirm it is you, end any subscription, and delete the workspace within 30 days.

3. What is deleted

• Your sign-in: email address and password.
• Your name and phone number on your profile.
• For drivers, the last known location. We only ever keep the most recent position, never a trail, and only while a shift is running.
• The phones registered to your account, and their notification tokens.

4. What is kept, and for how long

Some records belong to the courier company's business and have to outlive an individual account:

• Delivery records (who picked up and delivered an order, when, and where) are kept for seven years, how long a business is generally expected to keep a transaction record.
• Delivery photographs are deleted 30 days after they are taken, whether or not you ask.
• Delivery notifications sent to a customer are kept for two years.
• Invoices and pay records are kept for as long as the law requires financial records to be kept.

After those periods, scheduled jobs remove them. Nothing is sold, and nothing is used for advertising.

5. Questions

Write to support@ayzendispatch.com.